Terms & Conditions

These Terms and Conditions govern the Speakly website, mobile application, wallet, live calls, and related services (“Speakly”, “we”, “us”, or “our”).

By creating an account, purchasing coins, or using Speakly, a user agrees to these Terms, the Privacy Policy, Community Guidelines, Pricing & Billing page, and Cancellation & Refund Policy.

Speakly connects adult users with available conversation partners for live, one-to-one spoken-language practice. Available languages include English, Hindi, Telugu, Bangla, Tamil, Kannada, Malayalam.

Speakly is not a school, accredited course, dating service, matchmaking service, emergency service, or provider of professional medical, legal, financial, or psychological advice. We do not guarantee fluency, employment, examination results, or any other outcome.

Users and conversation partners must be at least 18 years old, legally capable of accepting these Terms, provide accurate registration information, and use the service lawfully. Speakly may request reasonable verification and may refuse or close an ineligible or misleading account.

Users are responsible for activity through their accounts and for keeping login credentials and OTPs confidential. Accounts may not be sold, transferred, impersonated, or used for another person without permission. Suspected unauthorised access must be reported promptly.

Conversation partners are selected based on the information displayed in the app, including available language, interests, rate, and availability. Availability and individual experience may vary. Partners must represent their profiles and language ability honestly and comply with Speakly’s standards.

Users may purchase coin packs through the payment methods presented in the app. The pack size, price, taxes, and final amount are displayed before payment. Successfully purchased coins are credited to the user’s Speakly wallet.

Purchased coins are added to the user wallet, may be used only for eligible Speakly services, are non-transferable, and cannot be exchanged for cash by users. Coins are not a bank deposit, payment account, investment, or currency outside Speakly. Promotional coins may be subject to separate conditions displayed with the offer.

Conversation partners may have different rates. The applicable coin rate is shown before a call. Billing begins after a call successfully connects and ends when the connected call terminates. Each started minute is charged as one full minute at the displayed rate. Users should review their rate, wallet balance, and call history in the app.

Payments are handled by the payment provider presented at checkout under that provider’s applicable terms. Speakly may receive payment status and transaction details but will never ask a user to provide an OTP, password, or full card information to customer support. A payment method may be declined by the provider or issuer.

Coin purchases and connected call time are ordinarily final and non-refundable after use. Failed credit, duplicate payment, failed connection, verified technical interruption, cancellation by Speakly, and rights available under applicable law are handled under the Cancellation & Refund Policy. Approved refunds are returned to the original payment method.

Users must comply with the Community Guidelines and must not:

• harass, threaten, discriminate against, exploit, or sexually solicit another person;
• use Speakly for dating, adult entertainment, unlawful activity, fraud, impersonation, spam, or commercial solicitation;
• share or request passwords, OTPs, financial credentials, or sensitive personal information;
• record, copy, publish, or distribute a private call without the permissions required by law;
• upload illegal or infringing content, malware, or material that harms another person’s rights;
• circumvent account, payment, security, safety, moderation, or technical controls.

Users retain ownership of information and content they submit. They grant Speakly a limited, non-exclusive licence to host, process, display, and transmit that content only as needed to operate, secure, promote, and improve the service. Users must have the rights and permissions necessary for anything they submit.

Users can report inappropriate behaviour through available in-app tools or customer support. Speakly may review relevant account, call, transaction, and report information and may warn, restrict, suspend, or terminate an account where reasonably necessary for safety, policy enforcement, fraud prevention, legal compliance, or protection of the service.

Speakly’s name, logo, software, website, app design, text, graphics, and original service materials are owned by or licensed to the operator. Except for normal personal use of the service, no right to copy, modify, reverse engineer, distribute, sell, or commercially exploit those materials is granted.

The Privacy Policy explains how personal information, call information, wallet transactions, support requests, and deletion requests are handled. Users should review it before using the service.

Speakly depends on partner availability, devices, networks, payment providers, and other service providers. We do not guarantee uninterrupted or error-free access. Features, languages, rates, or operating conditions may change, but the applicable rate will be displayed before a paid call and material changes will be communicated where required.

A user may stop using Speakly and request account deletion at any time. Speakly may restrict or terminate access for serious or repeated violations, fraud, harmful conduct, security risks, non-payment, or legal requirements. Eligible refunds and mandatory rights continue to be governed by the Refund Policy and applicable law.

Speakly provides a platform for language-practice conversations and does not control every statement or action of independent users. To the maximum extent permitted by law, Speakly is not responsible for indirect or consequential losses, outcomes of conversations, or interruptions outside its reasonable control. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

We may update these Terms to reflect changes to the service, safety standards, providers, or law. The updated version and effective date will be published, and material changes will be communicated where appropriate. Continued use after an updated version takes effect constitutes acceptance where permitted by law.

These Terms are governed by the laws of India. Users should first contact Speakly support so a concern can be reviewed. Nothing prevents a consumer from using a court, consumer forum, regulator, or remedy available under applicable law.

Support: support@joinspeakly.com. Grievance contact: Grievance Officer, support@joinspeakly.com.