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PRICING & BILLING

Clear pricing. Flexible conversations.

Review the conversation rate and your available wallet balance before a call begins.

HOW PRICING WORKS

Wallet coins and per-minute calls.

Users purchase coin packs, select an available conversation partner, and use wallet coins at the rate displayed before connecting.

  • Conversation partners may have different per-minute rates.
  • The applicable coin rate is shown before a call starts.
  • Billing begins only after the call connects.
  • Each started minute is charged as one full minute.
  • Available coin packs, taxes, and the final payable amount are shown before purchase.
  • Wallet balance and transaction information are available in the mobile app.
WALLET COINS

Managing your wallet

Purchased coins are added to the user wallet, may be used only for eligible Speakly services, are non-transferable, and cannot be exchanged for cash by users.

Coins do not constitute a bank deposit, stored-value account, or investment. Promotional coins, if offered, may carry separate conditions shown with the offer.

CALL BILLING

Understanding deductions

Billing begins only after a call successfully connects and ends when the connected call terminates. Call time is rounded up to full minutes: any started minute is charged as a complete minute at the displayed rate. The app records completed and missed calls in call history.

Completed or connected call time is ordinarily non-refundable. Failed credit, duplicate payment, failed connection, and verified technical issues may qualify for correction or refund.

Questions about a payment?

If money is deducted but coins are not credited, a call does not connect, or you believe a deduction is incorrect, contact Speakly support with the relevant transaction and call details.

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