Privacy Policy

Speakly is a live language-practice service based in India. For privacy questions or requests, email support@joinspeakly.com.

This policy applies to the Speakly website, mobile application, user and conversation-partner accounts, live voice sessions, wallet and payment interactions, customer support, safety reports, and related services controlled by Speakly.

Depending on how a person uses Speakly, we may collect name, mobile number, email address, age or age confirmation, gender, profile photograph or avatar, language preferences, interests, profile details, and authentication information.

We also process device and network information, IP address, app version, device identifiers, login and security events, call identifiers, selected partner, call status and duration, wallet balance and transactions, payment references, support messages, reports, and other information a user chooses to provide.

The app requests microphone permission to enable live one-to-one voice calls. Microphone access can be managed through device settings, but disabling it prevents voice calls from working.

We use information to create and secure accounts, display profiles, match users with available conversation partners, connect and manage calls, calculate wallet deductions, process and reconcile purchases, show call and transaction history, provide support, investigate reports and refunds, prevent fraud or misuse, improve reliability, communicate service updates, and comply with legal obligations.

Speakly uses the Agora Real-Time Communication SDK to transmit live audio between two participants for one-to-one language practice. Speakly does not record, store, transcribe, or review the content of calls.

Agora processes the live audio stream in real time to deliver the call and may process technical information such as IP address, device information, network quality, user identifier, channel identifier, and join or leave timestamps for routing, diagnostics, and service performance. Agora states that RTC audio streams are not stored and are streamed in real time only. See the Agora Privacy Policy.

Speakly may retain call metadata such as participants, connection status, start and end time, duration, and wallet deductions for billing, safety, support, and dispute handling. Users must not independently record or distribute a private call without the permissions required by law and the Community Guidelines.

Payment credentials are processed by the payment provider presented at checkout. Speakly may receive the transaction reference, payment status, amount, currency, tax information, wallet credit, and limited fraud or reconciliation data. Speakly does not ask users to send card numbers, passwords, PINs, or OTPs to support.

Information may be shared with the selected conversation partner as needed for the session; with Agora for real-time call delivery and service-performance diagnostics; with hosting, payment, fraud-prevention, security, and customer-support providers acting for Speakly; with professional advisers; or with authorities when required by law or needed to protect users and the service.

We do not sell personal information for money. Service providers receive only the information reasonably needed for their role and are expected to handle it under appropriate confidentiality and data-protection obligations.

Information is retained while needed to provide the service and for legitimate support, security, fraud-prevention, accounting, dispute, tax, and legal purposes. It is deleted or anonymised when no longer required, subject to applicable retention obligations.

Subject to applicable law, users may request access, correction, updating, deletion, restriction, portability, or withdrawal of consent and may object to certain processing. We may verify identity before completing a request. Requests can be sent to support@joinspeakly.com.

Account deletion is currently requested by emailing the privacy contact from the registered email address or by providing the registered mobile number. Speakly will verify and process the request, subject to records that must be retained for payments, fraud prevention, security, disputes, tax, accounting, or other legal obligations. See the Account Deletion page for instructions.

Speakly uses reasonable administrative, technical, and organisational safeguards designed to protect information, including access controls and encrypted transmission where supported. No online service can guarantee absolute security. Suspected unauthorised account access should be reported promptly.

Speakly is intended only for people aged 18 or older. We do not knowingly permit children to create accounts. A parent or guardian who believes a child has provided information should contact us so the account and information can be reviewed and removed where appropriate.

Speakly and its service providers may process information in India and other countries where infrastructure or support providers operate. We use safeguards required by applicable law when information is transferred across jurisdictions.

The website uses features necessary to deliver and secure its pages. Optional website analytics and advertising trackers are not currently enabled. If that changes, this policy and any required consent controls will be updated. Browser controls can restrict cookies, but doing so may affect site functionality.

We may update this policy when the service, providers, or legal requirements change. The revised policy will be published with a new effective date, and material changes will be communicated through the website, app, or registered contact details where appropriate.

Privacy contact: support@joinspeakly.com. Grievance contact: Grievance Officer, support@joinspeakly.com.