Service Delivery Policy

Speakly is a language-practice app that provides digital, real-time conversation sessions through its mobile application. Its purpose is to help users practise speaking supported languages.

Services are delivered through online one-to-one voice conversations between a user and a selected conversation partner using the Speakly mobile app, a compatible device, microphone access, and an internet connection.

No physical goods are shipped as part of the standard Speakly conversation-practice service.

Session access depends on relevant partner availability, application functionality, network connectivity, account eligibility, device permissions, and successful payment or entitlement verification where applicable.

Users may place a call when a suitable conversation partner is shown as available in the app. Speakly does not guarantee that a particular partner or language will be available at a specific time.

If a session fails to connect or is materially interrupted, the user should report the issue with the session date, approximate time, and relevant transaction reference. Speakly may review available session records and apply the published billing and refund rules.

Rates and the approved billing method will be displayed before an eligible paid session. See Pricing & Billing and the Cancellation & Refund Policy for charge, balance, and remedy information.

Users purchase coins for their Speakly wallet. The selected partner’s per-minute coin rate is displayed before connecting. Billing begins after a successful connection and ends when the connected call terminates. Each started minute is charged as one full minute. Completed and missed calls are available through call history.

Support email: support@joinspeakly.com. Availability: Email enquiries may be submitted at any time. We aim to respond within 1–2 days. Grievance contact: support@joinspeakly.com.